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Knowledge base
About Halo (2)
About Halo (6)
What does Halo help with?
How does Halo work?
What does Halo feel like?
View all 6
Safety and Efficacy (7)
Is Halo safe to use?
Who can use Halo?
What are the side effects of Halo?
View all 7
Getting Started With Halo (3)
About the App (3)
Where do I download the Halo app?
Where can I find my activation code?
How do I delete my account?
About the Stimulations (9)
What is the Halo treatment schedule?
What should I do if I've missed a session?
How can I stimulate more often?
View all 9
About the Headset and Refill Pads (9)
Can I share my headset with someone else?
How do I position the headset?
What are the refill pads used for?
View all 9
Orders, Deliveries, and Returning your Halo (2)
Shipping and Delivery (3)
Where is Halo available?
When will I receive my order?
How much is shipping?
Refunds and Returns (3)
What is your return and money-back guarantee policy?
How do I return my headset and request a refund?
What is your warranty policy?
Troubleshooting and Customer Support (2)
Troubleshooting Your Headset (4)
How do I connect my headset?
My headset isn't charging or holding its charge.
My headset is not detecting the pads.
View all 4
Customer Support (3)
How do I contact customer support?
Do you have a phone number?
When should I expect a reply to my email?
