We offer a 30-day money-back guarantee. If you’d like to return your Halo headset for any reason within 30 days of shipment, you’re eligible for a full refund and hassle-free return.
To start a return, simply submit your request within 30 days of shipment. You’ll then have a grace period to send the headset back. Return shipping is free.
Once we receive your headset, returns are usually processed within 2–3 business days, and you’ll get an email confirmation once your refund has been issued.
To initiate your return, visit our Returning Your Headset page or contact us at support@haloneuroscience.com.
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